In 1991, a series of computer-assisted, industrywide planning meetings were held in New Zealand to develop opportunities for enhancing the country's competitiveness in world markets. The short-term results of these meetings arc reported in [16]. This paper presents the results of a followup study based primarily on interviews with participants one to two years after their meeting. The action plans and participants' implementation activities are reported as well as their opinions, in retrospect, of the role of the meetings and the impact of electronic meeting technology. The followup results show that the electronically assisted meetings promoted interorganizational learning, and were effective catalysts of industrywide change in situations previously characterized by dysfunctional conflict.
This paper describes an application of group support technology to a series of economic policy-making meetings. The meetings were part of a national study aiming to upgrade New Zealand's competitive position in global markets. The aim of the research is to determine if electronic meeting technology could support an economic development process where participants came from a variety of backgrounds (e.g., business competitors, different ethnic groups) and where meeting urgency and efficiency were of prime importance. A multiple case approach was adopted. The meetings were organized and facilitated by the coordinator of the national study. Research data were gathered by observing the meetings, by questionnaires administered to participants, and by interviews with the coordinator and his staff. Analysis of these data indicates that participants felt that the meetings were both very effective and efficient. Implications for using group support technology for economic policy development are discussed.